Policies & Agreements

Your Care.
Your Confidence.
Our Commitment.At Innate Health Atlanta, we believe transparency and trust are essential to exceptional care.We've brought our policies and agreements together in one convenient place so you can easily understand what to expect when choosing IHA as your wellness partner.Select a section below to review the information most relevant to you.

• Terms & Conditions

• Privacy Policy

• Memberships

Terms & Conditions

Innate Health Atlanta
Effective Date: June 1, 2026Welcome to Innate Health Atlanta ("IHA," "we," "us," or "our"). By accessing our website or booking services with us, you agree to the following terms and conditions.1. Our Services
IHA offers StemWave™ acoustic wave therapy and chiropractic care as part of a wellness-focused practice. Our services are intended to support mobility, function, and overall well-being and are not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.2. Eligibility
Our services are intended for adults. If you are booking on behalf of a minor, you confirm you are their parent or legal guardian and are authorizing care on their behalf.3. Appointments & Cancellations
Appointments may be scheduled through our online booking system. We ask that you provide as much notice as possible if you need to cancel or reschedule.
Cancellation Policy
We understand that schedules change. If you need to cancel or reschedule, we ask for at least 24 hours' notice.
Payments for services already rendered are non-refundable. In the event of repeated late cancellations or missed appointments, a $50 fee may be charged to the card on file or added to your account balance. We'll notify you before any fee is applied.
4. Payment
Payment is required for services rendered. We accept the payment methods listed at checkout, including available financing options. Pricing for our services is available upon request or at time of booking.5. Memberships
Certain services are offered on a recurring monthly membership basis. Membership terms, including billing cadence and cancellation process, will be provided at the time of enrollment. Memberships may be cancelled at any time with 30 days' written notice. Notice may be submitted via email. Membership fees remain active and billable through the end of the 30-day notice period.6. SMS & Text Messaging CommunicationsInnate Health Atlanta may send appointment reminders, scheduling updates, practice announcements, wellness information, and promotional offers by text message to individuals who have provided the appropriate consent.Message frequency varies. Message and data rates may apply.To opt out of text messages, reply STOP to any message from Innate Health Atlanta. You may receive a final confirmation message.For assistance, reply HELP or contact us at 404.654.3285 or [email protected].Wireless carriers are not liable for delayed or undelivered messages.Consent to promotional text messages is optional and is not required to purchase services or receive care.For information about how we protect your information, please review our Privacy Policy.7. Health Disclaimer
The information provided on our website and during consultations is for general informational purposes and does not constitute medical advice. Individual results vary. You should consult your physician regarding any medical condition before beginning a new wellness or treatment program, especially if you are pregnant, have a pacemaker or other implanted device, have a bleeding disorder, or have any condition your provider should be made aware of.8. Assumption of Risk
As with any physical wellness service, there are inherent risks involved. By receiving services from IHA, you acknowledge these risks and agree to follow the guidance of our clinical staff.9. Intellectual Property
"StemWave™" is a trademark of its respective owner and is used by IHA under license/authorization. All other content on this website, including text, graphics, and logos, is the property of Innate Health Atlanta and may not be used without permission.10. Limitation of Liability
To the fullest extent permitted by law, IHA is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.11. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law principles.12. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.13. Contact Us
If you have questions about these Terms, please contact us:
Innate Health Atlanta
2400 Herodian Way SE #220
Smyrna, GA 30080
404.654.3285
[email protected]

Privacy Policy

Innate Health Atlanta
Effective Date: June 1, 2026Innate Health Atlanta ("IHA," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, book an appointment, or interact with us online.Note: This Privacy Policy covers our website and general business practices. If you are a patient, our separate HIPAA Notice of Privacy Practices governs how we handle your protected health information (PHI) and is available at our office or upon request.1. Information We CollectWe may collect:Contact information you provide, such as your name, phone number, email address, and mailing address
Booking and intake information submitted through our scheduling platform, including health history relevant to your visit
Payment information processed through our third-party payment and financing providers
Website usage information, such as pages visited, browser type, and referral source, collected automatically through cookies and similar technologies2. How We Use InformationWe use the information we collect to:Schedule and manage appointments
Process payments
Communicate with you about your visit, account, or our services
Improve our website and marketing efforts
Comply with legal and regulatory obligations3. Cookies & Tracking TechnologiesOur website uses cookies and similar tracking tools (including Google Tag Manager, Google Analytics, and Meta Pixel) to understand how visitors use our site and to measure the effectiveness of our marketing. You can control cookies through your browser settings.4. Third-Party Service ProvidersWe work with trusted third-party providers to operate our business, including services for online booking, payment processing, financing, and affiliate/referral tracking. These providers may receive information necessary to perform their services but are not authorized to use your information for their own marketing purposes.5. How We Share InformationWe do not sell your personal information. We may share information:With service providers who help us operate our business
If required by law, subpoena, or legal process
To protect the rights, safety, or property of IHA, our patients, or others
In connection with a business transfer, such as a merger or sale of assets.6. Mobile Information & Text Messaging PrivacyInnate Health Atlanta respects the privacy of your mobile contact information.We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.We may share mobile information with trusted service providers solely to deliver and manage communications on our behalf. These providers are not authorized to use this information for their own marketing purposes.Text messaging consent is voluntary and is not required as a condition of purchasing services or receiving care. You may withdraw your consent to text messages at any time by replying STOP to a message from us.
7. Data SecurityWe use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.8. Your Rights & ChoicesDepending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the information below.9. Children's PrivacyOur website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.10. Changes to This PolicyWe may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.11. Contact UsIf you have questions about this Policy, please contact us:Innate Health Atlanta
2400 Herodian Way SE #220
Smyrna, GA 30080
404.654.3285
[email protected]

Memberships

Innate Health Atlanta
Effective Date: June 1, 2026At Innate Health Atlanta, our memberships are designed to support consistent, personalized care while making ongoing wellness services more accessible and convenient.The following terms establish our general membership policies. Specific membership benefits, pricing, promotional offers, and minimum commitments are outlined in the individual membership agreement provided at enrollment.1. Membership BenefitsMembership benefits vary by program and may include chiropractic care, StemWave treatments, and other wellness services.The services included in each membership are outlined in the applicable membership agreement.All treatments are subject to clinical appropriateness, provider recommendations, and appointment availability. Membership does not guarantee that a particular service will be appropriate for every patient.2. Enrollment and EligibilityMemberships are available to eligible patients of Innate Health Atlanta.Enrollment may require completion of applicable patient forms, acceptance of membership terms, and authorization of recurring payments.Memberships are intended for individual use and may not be transferred, shared, or exchanged for cash unless expressly stated otherwise.3. Membership Pricing and BillingMembership pricing is established at enrollment and disclosed in the applicable membership agreement.Membership fees are billed automatically to the payment method authorized by the member, according to the agreed billing schedule.Promotional rates, discounts, and special offers are subject to their stated eligibility requirements, duration, and expiration dates.Members are responsible for maintaining valid payment information.4. Membership Commitments and RenewalsCertain membership programs may require a minimum enrollment commitment.Any required commitment period, automatic renewal provisions, and applicable payment obligations will be disclosed before enrollment.Unless otherwise specified in the individual membership agreement, recurring memberships continue until canceled in accordance with the applicable cancellation policy.5. Scheduling and Membership ServicesMembership services must be scheduled in advance and are subject to provider availability.Members are encouraged to schedule appointments regularly to receive the greatest benefit from their membership.Existing practice policies regarding appointment cancellations, late arrivals, and missed appointments apply.6. Unused Services and RolloverThe treatment of unused services varies by membership program.Some memberships may permit unused services to carry forward for a limited period, while others may require services to be used within the applicable billing cycle.Any rollover allowances, expiration periods, or limitations will be specified in the individual membership agreement.Unused membership services have no cash value and may not be transferred or exchanged for cash, except where required by law.7. Membership CancellationCancellation requirements, including any minimum commitment, notice period, and effective cancellation date, are established in the individual membership agreement.Members may submit cancellation requests by contacting Innate Health Atlanta at [email protected].IHA will confirm receipt of cancellation requests and communicate the applicable cancellation date.Nothing in these terms limits cancellation rights available under applicable law.8. Refunds and Medical ExceptionsMembership fees are generally nonrefundable once the applicable billing period has begun, except as required by law or as provided in the individual membership agreement.If a treating provider determines that membership services are no longer clinically appropriate, IHA will review the circumstances and determine an appropriate resolution, which may include modification or termination of the membership, a credit, or a refund.Other exceptional circumstances may be considered on an individual basis.All refund and cancellation decisions remain subject to applicable law and the specific terms accepted at enrollment.9. Changes to Membership ProgramsInnate Health Atlanta may periodically introduce new memberships, modify program offerings, or discontinue enrollment in certain programs.Any changes affecting an existing member's benefits, pricing, or material membership terms will be communicated in accordance with the member's agreement and applicable law.Any guaranteed rate or other contractual benefit will be honored according to the applicable membership agreement.10. Membership SupportFor questions about membership options, scheduling, billing, or cancellation, please contact:
Innate Health Atlanta
2400 Herodian Way SE #220
Smyrna, GA 30080
404.654.3285
[email protected]